25th of January 2007 |  26th of January 2007

26th January 2007

09.00 Opening, coffee/tea

09.30 Parallel session: summary of parallel sessions I and II (for those who attended the other parallel session the day before)

Duration of each summary: 10 minutes

Discussion as a result of the contribution: 5 – 10 minutes

10.30 Consumer’s view on transparency

Henry Uitslag ( Dutch Consumers’ Association)

11.00 Coffee/tea break

11.30 Naming and shaming: Legitimacy issues and possible counterproductive effects.

Inspection results are presented as ‘neutral’ information to enable informed market choices of consumers. However, this type of information can be highly stigmatizing to companies and have considerable impact on consumers trust. Therefore, transparency can have unexpected, and even counterproductive effects. Besides, the legitimacy of revealing inspection results is questioned. In this presentation some guidelines will be presented for the design of legitimate and effective enforcement communication.

Judith van Erp ( Erasmus University, Rotterdam, the Netherlands).

12.15 Evaluation, summary and identification of key issues

Niek Olieman (Dutch Food and Consumer Product Safety Authority) + forum of speakers

13.00 Closing – lunch

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